Growth & Scale Report Launch: Fall | Winter 2025

The Next Chapter Starts Here

What got us here won’t get us there.

Across title and escrow, leaders are quietly updating the playbook—not with louder talk, but with better questions, clearer systems, and a deeper focus on people.

This is the Growth & Scale Report. Not a list of best practices. A field guide for what’s working now.

Raising the Bar on "Good Enough"

The sedative of "sameness" is the industry’s true enemy. And the resistance is growing.

At Stewart, Iain Bryant is waging a quiet war against the Assumption Trap, that warm blanket of mediocrity that rewards complacency. A consultant by trade, he sees the fossils everyone else has been polishing for decades and starts asking the one question that wrecks the status quo: Why? His rebellion isn’t about process; it’s about demolishing the artificial ceilings you’ve placed on your team.

Sara Truemper is fighting the same war at PGP Title. She’s seen what scrappy can build, but she knows it’s not enough. Her rallying cry, “From Scrappy to Sophisticated,” is a direct assault on the phrase she won’t tolerate: “That’s good enough.” Her challenge to her team is blunt: “Do we have the data for that, or is it just a hunch?” It’s a question that turns instinct into intelligence.

That same fire fuels Natalie Hill at Vantage Point Title. Her career is a masterclass in adding real value, not just talking about it. Forged by her father’s advice—“You have to learn the job first, then they’ll promote you”—she became the fixer who dives into the problems others avoid. Her rise from the front desk to the CEO's office proves that in an industry of "good enough," excellence is the only differentiator that matters.

The Architects and The Process Rebels

Some revolutions aren't loud. They’re structural.

Mark Mills never set out to be a title guy. The accountant-turned-CEO of Futura Title had to ask, “What the hell is a title plant?” on day one. That outsider’s honesty became his superpower. He’s not a visionary; he’s an architect, designing structures that last. His first move as CEO? He refused to take his revered predecessor’s office, turning it into a conference room—a symbol of respecting the past while building a new, collaborative future.

At M/I Homes, Michelle Miller is the Process Rebel. She inherited sixteen different operations and saw the truth most leaders miss: your software is not your process. Throwing tech at chaos just creates faster chaos. She calls her method “compromise management,” a masterclass in unifying entrenched teams by building a playbook so clear it becomes the only way forward.

And then there’s Ken Kirkner. For three decades, he’s been a quiet force for change, the problem-solver obsessed with a friction-free future. His mandate is simple: reduce handoffs, reduce friction, reduce the potential for issues. His one question for vendors says it all: “Are you integrated?” If not, the conversation is over.