October 2025 CloseSimple Webinar: Yes. We Do Fraud Prevention.

In our October 2025 webinar, we explored one of the biggest challenges facing the title industry: fighting fraud without confusing your customers.

Fraud is at an all-time high, but the tools we use to fight it are often clunky, separate, and poorly branded. This forces buyers and sellers to navigate multiple logins and systems, leading to confusion and low adoption.

The solution isn't another tool. It's integrating advanced fraud prevention directly into the single, white-labeled customer portal you already use. When security is a seamless part of the customer experience, adoption skyrockets. (We're seeing over 70-80% engagement on our platform).

Here’s a breakdown of what we covered in the webinar.

A Multi-Layered Approach to Fraud Prevention

The core of our discussion focused on our multi-layered approach to fraud, which is built directly into the CloseSimple portal. This includes:

1. Combating Seller ID Fraud

We use a two-phase approach:

• Early Scan: As soon as the file is opened, we run a passive scan on the seller's information to generate a "high-risk" or "low-risk" score.

• Automated ID Verification: If a seller is flagged as high-risk (or if the file matches your custom rules, like "vacant land"), an ID verification task is automatically added to their portal, ensuring you know exactly who you're working with.

2. Securing Buyer Wire Instructions

Instead of just emailing instructions (which is a huge risk), we educate the buyer first.

• Buyers are presented with an educational module inside the portal that explains wire fraud.

• They must review the information (which can include your own videos) and digitally sign an acknowledgment (via DocuSign) stating they understand you will never change the instructions.

• Only after they sign the acknowledgment are the wire instructions made available to them within the secure portal.

3. Verifying Seller Proceeds

This is one of the most critical steps. We use a two-step process backed by up to $2 million in insurance per verification:

• Instant Verification: When the seller enters their account information, we first attempt an instant verification, matching the name on the file to the name on the account.

• Plaid Linking: If we can't instantly verify, the seller is prompted to log in to their bank via Plaid, which provides a secure, verified data link. This information is then pushed directly back into your title production software.

4. Verifying Payoffs

We also offer a two-phase solution for payoffs:

• Database Check: We first check the payoff details against our growing database of verified payoff accounts.

• Manual Outreach: If the account isn't in our database, our team will manually contact the lender to verify the information on your behalf, taking another task off your processor's plate.

By building these security checks into one automated, branded platform, you create a simple, secure process that protects your business and your customers.

Want to see how CloseSimple can integrate with SoftPro, Settler, or Resware to unify your customer experience and fraud prevention?

Schedule a Free Demo with Our Team Today!