Over the past few years (since quitting our jobs and going full time in late 2016), we've heard a lot of conversations about CloseSimple that sound something like this:
It's interesting how low the bar has been set for Customer Service* in business today. Simply replying back to an email within a reasonable amount of time can go a very long way in a customer's mind, earning you business for a very long time. Whereas not replying to an email may cause the sending-party to jump to many unreasonable conclusions:
- Is this business still in business?
- Did the person get fired?
- Maybe they just don't care about me anymore!
- etc. etc. and the list goes on and on.