Blog & News

The Bar is Very, Very Low [Email Productivity Series 1/3)

Bill Svoboda on Dec 1, 2017 5:19:53 PM

It's interesting how low the bar has been set for Customer Service* in business today.  Simply replying back to an email within a reasonable amount of time can go a very long way in a customer's mind, earning you business for a very long time.  Whereas not replying to an email may cause the sending-party to jump to many unreasonable conclusions:
Is this business still in business?
- Did the person get fired?
- Maybe they just don't care about me anymore!
- etc. etc. and the list goes on and on.

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