Born Into Change, Built for Innovation
Scott Mrowiec was born in 1999—right in the shadow of Y2K. While the world panicked over whether computers would crash and civilization might unravel, Scott entered a reality where technology wasn’t a novelty, it was the default.
Maybe that’s why he sees change differently than most in title and escrow.
For many in the industry, new technology sparks hesitation. For Scott, it’s just how the world works.
"People are so used to doing things the way they’ve always done them that change feels scary," he says. "But change isn’t bad—it’s just a new way of looking at old problems."
That mindset is exactly what title and escrow needs right now.
From Sales to Systems: How Scott Landed in Title
Scott never planned on working in title and escrow. While selling for Hilton, he struck up a conversation with someone in the industry. One conversation led to an opportunity, and suddenly, he found himself in a world he had never considered.
Like most newcomers, he assumed title was just another piece of the real estate puzzle—a necessary but straightforward process.
He was wrong.
The deeper he got, the more he saw how complex, nuanced, and wildly inefficient it could be.
But more importantly, he saw how much room there was for improvement.
Why Is the Industry Still Resisting Change?
When Scott entered title, AI wasn’t even a conversation. Fast forward a few years, and generative AI tools like ChatGPT have made automation and efficiency urgent industry-wide topics.
He believes the industry is at a make-or-break moment.
- Companies that embrace technology will thrive.
- Companies that resist? They’ll get left behind.
The gap between forward-thinking firms and those clinging to old processes is growing. Some companies still hesitate to adopt basic tools like encrypted emails—while others are integrating AI into every part of their workflow.
Scott sees the hesitancy firsthand.
"It’s like my dad with his 13-year-old MacBook," he jokes. "I bought him a new one, but he refuses to switch. He’s afraid he’ll lose everything. Title companies think the same way—if they change systems, they might disrupt their process. But if you never evolve, you eventually get left behind."
The Power of Instant Communication
Scott’s generation grew up with smartphones, social media, and instant notifications. Waiting around for answers? Not an option.
"We’re impatient," he admits. "We know everyone has their phone on them all the time, so if we don’t hear back, we wonder—why aren’t you telling us what’s going on?"
For an industry that has long been criticized for a lack of transparency, this shift is a game-changer.
Consumers today don’t just want updates—they expect them in real time.
- Order food? You see every step from the kitchen to your door.
- Track a package? Down to the minute.
- Buy a home? Silence.
Title companies that don’t adapt to real-time communication will struggle to stay relevant in a world where instant information is the norm.
What’s Next: Automation, Standardization & Speed
For Scott, the biggest opportunity in title and escrow is speeding up transactions with better technology.
"I’d like to see as much automation as possible," he says. "It would make closings smoother and eliminate inefficiencies."
But automation alone isn’t enough. Industry-wide standardization is another critical step. Right now, different states have different regulations, creating a patchwork of processes that slow everything down.
A more unified approach would streamline transactions and make the entire experience faster and easier for everyone involved.
The Next Generation of Leaders—Will the Industry Listen?
For title to truly evolve, Scott believes younger professionals need a seat at the table.
"If you don’t include young people in the conversation, you’re going to miss the mark on what needs to change," he says.
His generation is tech-savvy, adaptable, and unafraid to challenge outdated ways of thinking. The question isn’t whether the industry needs change—it’s whether the people leading it will listen.
Title and escrow has long been an industry slow to adapt. But as new voices like Scott’s push for progress, the future looks increasingly dynamic, automated, and efficient.
The only real question is—who will keep up?
The Growth & Scale Report is published by CloseSimple, and explores strategies for growth and tools for scaling your title or escrow company. The report emphasizes the art of balancing growth and scale, with a focus on personal and organizational success stories. It aims to share insights from industry leaders who have navigated these challenges, providing a platform for broader conversations in the business landscape.
