If you’re a title agent, closer, or processor, you’re probably used to receiving dozens of calls* from real estate agents asking about the status of the file that you’re working on. Fielding all those calls and answering those questions can take up a lot of your time, right?
*We call this "noise" and it's a huge disruption to your productivity.
We get it. Title agents are usually so busy trying to close all their files that they don’t have time to communicate with realtors about the status of the files.
But, there’s an easy way for you to improve communication and ultimately reduce the amount of calls and questions you get from realtors: start using CloseSimple’s automated updates.
One CloseSimple client, Brynne DesMarteau-Ray, had this to say:
“After receiving our Email & Text Message Updates, one Real Estate agent said they make 75% fewer calls to our Escrow office than other ones they work with...with the help of CloseSimple, I’m sure we will eventually get 100% of their business soon!”
So what does 75% fewer calls and questions look like?
Well, you won’t be hearing questions like these:
- Have you received my file?
- Can you confirm you got the file?
- What’s the status?
- Are we on schedule?
- Do I need to sign anything?
- What’s the address for the closing?
You won’t hear these questions because you’ve already answered them with the information provided in your automatic text message and email updates!
Need inspiration on what emails to send? Grab our 5 most used emails and text message templates.
Imagine what 75% fewer calls would mean for your title company. Think about what your closers and processors could do with the time they saved. Imagine what they could use that extra time for--to spend with their families or to go to bed at a reasonable hour. Doesn’t that sound nice? If you want to learn more about how to take advantage of this new “free” time, check out our blog, Moving From Busywork to Dreaming in Title.
So how do you achieve this kind of excellent communication and reduce the amount of calls you get?
Here are 3 things you can do to get fewer questions from realtors:
- 1. Proactively communicate what you’ve completed
- 2. Proactively communicate where you are in the process
- 3. Proactively communicate what is going to happen next
Communicate What You’ve Done
Send a message to your realtor partners to let them know that you’ve received their file and started working on it. With CloseSimple, there is an automated welcome email that goes to the realtor, consumer (and even lender, if you want) associated with your file to let them know that you got their file. This is so important and realtors really appreciate it.
Communicate Where You Are At
Let realtors, buyers, and sellers know where you are at in the closing process. With CloseSimple’s automated text message and email updates, you can let your clients know when you are working on or have just completed another step in the closing process--and you can do this at the click of a button. It’s so simple, but it really improves communication without taking up your time!
Communicate What Will Happen Next
Have you ever been to the hospital because of a serious injury?
When someone is sitting in the hospital room waiting for the doctor or nurse, it can be easy to get anxious, wondering about the future, when the doctor or nurse will return, and ultimately, what they will say. However, if a nurse walks in to announce that the doctor will come in at a certain time, the tension and anxiety are removed, and the person waiting has something to look forward to.
Timelines and knowledge about what to expect to relieve anxiety about the unforeseen future.
This kind of proactive approach is not only important in healthcare; it is also crucial in the title industry. In title, it is so helpful to offer proactive updates to realtors and clients, letting them know what has already been done, what the title agents are currently working on, and when the files will be ready to close.
Communicate Better, Close on Time, and Close Accurately
Just like the doctors’ update can relieve anxiety and stress, letting your customers know when they can expect to see the finished file or the next step in the closing process reduces their stress tremendously. That is how you provide excellent care for your clients.
By using CloseSimple, there are 3 things we help you do: communicate better, close on time, and close accurately. So what are you waiting for? CloseSimple is here to help you win!
